Customer Relation

We are committed to building strategic relationships with our customers. To achieve this goal, Plenco is dedicated to the following principles of doing business: Consistently manufacturing quality molding materials and resins.

• Meeting or exceeding customers' total expectations.
  
• Participating in an exchange of knowledge and ideas to enhance our customers' processing capabilities.
  
• Meeting periodically with our customers' management, technical, and manufacturing personnel to review continuous improvement toward mutual goals.
  
• Constantly exploring options for cost containment.
  
• Maximizing responsiveness to our customers through lead-time reduction and optimum delivery performance.
  
• Reducing inventory levels by exploring ways for JIT deliveries.
  
• Optimizing material handling efficiencies with EDI, bar coding, and other electronic systems.
  
• Regularly exploring continuous improvements in processing techniques.
  
• Providing prompt and thorough engineering support and technical service.
  
• Continually improving all levels of the supplier/customer relationship.